01
Payment support
Include your payment reference, currency, network and approximate time. We can investigate pending, partial, expired or incorrectly routed payments.
CUSTOMER SUPPORT
We can help with your account or payment.
Use the official edgey Discord community for customer support. Never post an access number, API key, wallet seed or private key.
02
Account support
For sign-in or API access issues, tell us the account name and the error message. Keep credentials private.
Before contacting us
Never share secrets- [✓]Check payment status in workspace history.
- [✓]Confirm the asset and network matched checkout.
- [✓]Keep the reference and transaction hash available.